Fast Answers
Navigating insurance and reimbursement questions can be like finding your way through a maze. Let us help you cut through the confusion, so you can focus on caring for your patients.
Sandostatin® Therapy Support Hotline
For fast answers, call the Sandostatin® Therapy Support Hotline:
1-877-LAR-HELP
(1-877-527-4357)
Monday - Friday,
8 am - 5 pm Eastern Time
The Hotline provides a broad range of coverage and reimbursement assistance to help you avoid billing problems, and resolve them if they occur. Depending on your needs, the Hotline staff can help:
- Identifying distributors available to ship Sandostatin® (in temperature-controlled packaging) to any requested location
- Verifying insurance coverage
- Exploring alternative reimbursement options if coverage is denied
- Assisting with billing and collections of denied claims
- Expediting calls for medical information
- Assisting with patient enrollment for the InsideInfo patient program
- Providing mixing and administration support and handling product replacement requests
Our pledge is to provide a comprehensive selection of professional services designed to make your experience with once-a-month Sandostatin LAR® Depot (octreotide acetate for injectable suspension) as easy for you as it is for your patients.
Reimbursement Q & A
- Q: How do I start a patient on Sandostatin®?
- A: After verifying the patient's insurance, you can use the Easy Access program. It's a fast and convenient way to obtain Sandostatin LAR Depot.
- Q: Why should I switch a patient to once-a-month Sandostatin LAR® Depot?
- A: Once-monthly Sandostatin LAR® Depot provides the same control as immediate release Sandostatin® (octreotide acetate) Injection, but over a 28-day period. A single injection administered by a patient's health care team helps a patient "forget" about their treatment and allows appropriate monitoring of the patient's condition.
- Q: When can I call 1-877-LAR-HELP?
- A: Monday-Friday, 8 am to 5 pm Eastern time
- Q: What can I call 1-877-LAR-HELP for?
- A: Any information you need on acquisition, reimbursement, coding, and drug administration. You can also call 1-877-LAR-HELP for any other reason. Though the Sandostatin® Patient Care Consultants may not have the answer, they'll be able to lead you to your answer.
- Q: Where can Sandostatin be shipped?
- A: To almost any location, and it will arrive in temperature-controlled packaging for immediate refrigeration.
- Q: Do private medical insurance plans and Medicare cover Sandostatin LAR® Depot?
- A: Yes, most do. To find out for sure, call 1-877-LAR-HELP, or for further explanation click here or visit our Reimbursement section.
- Q: Do private medical insurance plans cover immediate release Sandostatin® Injection?
- A: Yes, most do. To find out for sure, call 1-877-LAR-HELP, or for further explanation click here or visit our Reimbursement section.
- Q: What can I do if my patients are not covered for immediate release Sandostatin® Injection?
- A: Qualifying patients can be enrolled in the Sandostatin® Starter Program that provides qualifying patients with access to daily immediate release Sandostatin® Injection.
- Q: What can I do if a claim is denied?
- A: There are several things you can do. For starters, you can review the patient's EOB form and document the medical necessity for the patient. For more information, call 1-877-LAR-HELP, or click here to visit our Reimbursement section.
- Q: Do immediate release Sandostatin® Injection and Sandostatin LAR® Depot have J codes?
- A: Yes. They are as follows: J2353 for Sandostatin LAR® Depot and J2354 for immediate release Sandostatin® Injection. Click here for more codes, or visit our Coding and Claims Processing section.
